Resume

Work experience

OverDrive / Feb 2021 - May 2022

Translated user research and HotJar insights and business requirements into clear task flows, wireframes, and high-fidelity Figma prototypes to support informed product and stakeholder decision-making.
Designed an in-library kiosk experience introducing the Libby app and enabling on-site user sign-up, increasing app awareness at the point of library engagement.
Reorganized the OverDrive website information architecture to clearly separate K–12, Higher Education, and Professional resources, improving usability and findability for business users.
Collaborated closely with engineers and stakeholders to deliver intuitive, consistent, and scalable digital experiences aligned with both user needs and technical constraints.

Thermo Fisher Scientific / May 2022 - Present

Led mixed-method research using Quantum Metric and Adobe Analytics, along with Figma prototyping, Lyssna usability testing, and A/B testing, to redesign the global website header and improve product discoverability, resulting in a 42% increase in navigation engagement and 3.4% higher conversion among users interacting with the new navigation.
Redesigned the account registration confirmation screen to promote business account upgrades, driving a 4% increase in business registration conversion based on usability-validated improvements.
Drove end-to-end product design across customer-facing and backend experiences for fishersci.com serving the US, Canada, and Europe, including item request workflows for customers and internal CSRs.
Served as design team lead for four designers and backup to the design manager by running standups, managing sprint execution, and guiding usability testing strategy to ensure high-quality insights.
Partnered with product, engineering, and research teams to translate complex workflows into accessible, scalable solutions within Figma, enabling faster launches and reduced rework through clear documentation and accessibility-ready handoffs.

MTD / Feb 2019 - Feb 2021

Partnered with external corporate agencies to design and contribute reusable components and interaction patterns for a shared design system supporting Cub Cadet, Troy-Bilt, Craftsman, and MTD Parts, ensuring consistency across brands.
Introduced Cub Cadet’s electric product line, by designing, testing, and launching a dedicated product page supporting awareness and adoption of new offerings.
Designed a product selection quiz in partnership with an external vendor to guide customer decision-making, contributing to a measurable lift in riding lawn mower sales.

Brand Castle / April 2018 - Feb 2019

Led social media and email marketing campaigns using Hootsuite and Mailchimp, validating cross-client performance with Email on Acid prior to launch to ensure quality and consistency.
Designed and prototyped physical products and complex systems with a focus on user-centered solutions, ergonomics, and manufacturability, presenting concepts to leadership and licensed brand partners for approval.
Applied user-centered design principles while leading cross-functional product development and digital projects.

Darice / May 2006 - Feb 2017

Designed children’s craft kits and partnered directly with overseas manufacturers to ensure product quality, consistency, and readiness for large retail distribution.
Applied trend research and user insights to seasonal packaging design and product lines, supporting cohesive brand merchandising and retail appeal.

Southern New Hampshire University / June 2023 - Present

Teach 300-level UX design courses focused on prototyping, user research, team collaboration, and digital strategy.
Mentor students in UX leadership practices and provide individualized feedback to guide portfolio development and professional readiness.

Kent State University / 2018 - 2020

Bowling Green State University / 2001 - 2004